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Careers with Supercharge Lab

Supercharge Lab creates meaningful work that can impact people on a large scale. We attract, retain, and engage the very best talent there is.

Sales Development Manager

This position may be virtual and remote based, and the employee must be willing to work some overlap with U.S. Central time zone work hours, as well as with clients across all U.S. time zones.

Reporting directly to the CEO, the Sales Development Manager will be responsible for qualifying inbound leads and conducting outbound prospecting to consumer brand companies, as well as managing the sales cycle from prospecting to close.

Job Responsibilities & Requirements

Key Responsibilities

  • Identify business opportunities by identifying prospects and evaluating their position in the industry, researching, and analyzing their sales options.
  • Build business by identifying and selling prospects and maintaining relationships with clients.
  • Sell solutions by establishing contact and developing relationships with prospects and recommending solutions to their needs.
  • Maintain relationships with clients by providing support, information, and guidance.
  • Research and recommend new opportunities to clients, as well as recommending profit and service improvements.
  • Grow client database by networking and maintaining existing client relationships.
  • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors world-wide.
  • Prepare reports by collecting, analyzing, and summarizing information from your leads and sales and abandoned converts.
  • Work closely with the CEO or other stakeholder, and maintain quality service by establishing and enforcing organization standards.
  • Contribute to team efforts by accomplishing related results as needed.
  • Provide needed updates to Team Lead and work well within the Supercharger team.
  • Be aware of other opportunities for collaboration and idea sharing with other departments.
  • Complete other duties that may arise from time to time as required for team success.

Key Requirements

  • 5+ years Agency sales experience.
  • 5+ years digital, mobile or other media direct sales experience.
  • Experience in making clients feel heard and understood and helping them achieve their goals via closing sales by demonstrating expertise, effective probing and information gathering to establish business relationships.
  • Experience in launching and managing paid digital advertising campaigns in digital marketing platforms.
  • Experience working with channel sales, advertisers, agencies, and/or clients and influencing executive stakeholders.
  • Successful previous experience as a sales manager or director, consistently meeting or exceeding targets
  • Experience developing and leading sales training a plus
  • Good working knowledge of the latest online technology and trends.
  • Excellent written and oral communication skills.
Marketing Specialist

Marketing is at the heart of everything we do at Supercharge Lab. We are expanding our team and looking for the right Marketing Executive to join us to build our capabilities and capacity. Supercharge Lab is the leading Cognitive Computing AI technology company, applying our core engine to client acquisition and marketing strategies for our clients globally.

Job Responsibilities & Requirements

Key Responsibilities

  • Plan, execute and optimize marketing campaigns and outcomes in collaboration with both internal and external partners. This would include but is not limited to working with leadership and clients to get alignment and ensure optimized execution.
  • Have a key understanding of “glocalization”, where our marketing voice is global, local, and personalized at scale. Be accountable for communicating this voice through multiple channels, to multiple audiences.
  • Identify primary target audience for both internal and external stakeholders, crafting the right messaging for different Ideal Customer Profiles, and testing them to ensure effectiveness.
  • Build brand awareness and PR through relationships with key internal and external partners and stakeholders.
  • Drive organic revenue growth of the organization through a demand generation agenda and a robust channel strategy.
  • Deliver insightful customer and organizational stories, providing expertise in copywriting, content creation, design, as required.
  • Where required, establish, and maintain strong relationships with clients by providing support, information, and guidance.
  • Demonstrate strong personal accountability and initiative, communicating effectively and managing conflict situations with efficient diplomacy.
  • Take a data-driven approach to assessing the effectiveness of initiatives, campaigns, and strategies, including the generation of reports that enable dynamic change in the organization’s strategy.
  • Maintain quality service by establishing and enforcing organizational standards of excellence.
  • Contribute to team efforts by accomplishing related results as needed.
  • Complete other duties that may arise from time to time as required for team success.

Key Requirements

  • An experienced performance marketer with at least 5 years of experience in working with brands, whether in-house or through an agency.
  • Skilled at multi-channel digital marketing, PR, branding, affiliate and referral marketing, and execution of performance marketing campaigns.
  • A creative, with a passion for generating impactful stories through graphics, written content, and copywriting.
  • Thorough understanding of existing social media platforms, including up and coming platforms that can generate value to our clients.
  • University degree is preferred, but not required.
  • Experience working with fast-paced startups preferred.
  • Experience working remotely across time zones.
Customer Success Manager

The Customer Success Manager (CSM) will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for partnering with internal and external stakeholders to drive customer success, drive value to customers, and champion customer requirements, driving customer retention and expansion.

Job Responsibilities & Requirements

Key Responsibilities

  • Partner with sales development representative(s) to understand customer needs, creating pitch documents and collateral that is able to win new business
  • Work with the CEO to develop the long-term vision and strategy for the team and drive towards key metrics.
  • Work cross-functionally across the organization to shape our solutions to meet customer needs
  • Help customers onboard and extract the maximum value out of their solutions with Supercharge Lab’s Sigmund
  • Educate, train, and advocate Sigmund Sales, Sigmund Marketing and Sigmund API solutions to prospects and customers
  • Ensure retention and satisfaction of all assigned clients
  • Drive customer expansion, helping our customers to become promoters of Supercharge Lab and our solutions.

Key Requirements

  • Bachelor’s degree in Marketing or Business or equivalent experience
  • 3+ years of experience in customer success
  • Experience as an account executive in an advertising agency or similar preferred
  • A strong command of English, written, and verbal communication skills – speaking more than one language is a bonus!
  • Experience working in a global company across many time zones
  • Self-starter with a strong work ethic
Creative Designer

The Creative Designer is responsible for owning the visual brand system, improving the brand experience for both Supercharge Lab and its clients. To thrive in this role, you will need to balance high-level, holistic reasoning with detail-oriented design, pushing the boundaries and having the experience in delivering creative designs for globally iconic brands and technology companies alike. Passion and demonstrated experience in leading and mentoring a marketing and branding team to deliver a high quality of output is essential.

Job Responsibilities & Requirements

Key Responsibilities

  • Produce general design concepts both independently and collaboratively, and present these ideas
  • Collaborate daily with Marketing, Customer Success, Sales Development and, at times, Product and Technology teams
  • Develop infographics, illustrations, presentations, ads, presentations, and marketing collateral among other assignments.
  • Assist with prototype development & amend designs after feedback
  • Ensure final designs and layouts are visually appealing and on-brand

Key Requirements

  • 2-3 years professional design experience within an advertising or marketing environment preferred
  • Meticulous attention to detail and strong organizational skills, including time and asset management
  • Quick, creative thinking and problem solving
  • Strong proficiency in graphic design software (Sketch, Adobe CS, Canva)
  • Ability to integrate technical and visual solutions into a design concept
  • Strong grasp of modern design patterns and trends
  • Ability to present concept visualization through sketches, drawings and illustrations
  • Possess a deep understanding of advertising campaigns
  • A creative, with a passion for generating impactful stories through graphics, written content and copywriting.
  • Thorough understanding of existing social media platforms, including up and coming platforms that can generate value to our clients.
  • University degree is preferred, but not required.
  • Experience working with fast-paced startups preferred.
  • Experience working remotely across time zones.
Human Capital Business Partner

The Human Capital Business Partner plays a vital role in ensuring the functions they partner with are thriving and executing at scale – and, most importantly, translating business strategy into people and organizational strategy. As a key member of our team, you will work closely with the leadership team and each employee on engagement, employee development, diversity, policy, compensation, and performance management initiatives.

You’ll provide proactive guidance and counsel and will have the opportunity to improve and impact every employee’s experience at Supercharge Lab. Using data, combined with sound judgment and creativity, you’ll directly influence the growth and scaling of our organization. We’re looking for an innovative person to help us continue to build a best-in-class team.

Job Responsibilities & Requirements

Key Responsibilities

  • In collaboration with others assist with creating impactful talent programs to drive attraction and retention of employees
  • Define workplace policies, procedures, and compliance across international teams
  • Provide HR programmatic support, thought partnership, and coaching to all levels of the organization
  • Manage and facilitate organizational design and development, leadership coaching, and team building that support change and growth
  • Lead the creation of actionable deliverables: e.g., communications plans, sponsor roadmaps, coaching plans, training plans, and resistance management plans
  • Provide rigorous data analysis and reporting solutions based on business needs
  • Execute on talent management strategies to support a team’s growth and individual development plans
  • Manage and facilitate the overall Performance Summary Cycle and employee engagement survey throughout the year
  • Drive Recruiting, Learning & Development, Compensation, Legal, and HR Programs, implementing solutions and help scale the business
  • Partner closely with leadership team on global strategy and execution
  • Facilitate team and offsite meetings as needed
  • Participate as an integral member of the extended HR community

Key Requirements

  • Proven track record in building, implementing, or refining people-centric HR policies and best practices
  • Proven project management skills and project leadership capabilities
  • Demonstrated strategic and creative thinking, with strong influencing, problem solving, mediation and decision-making skills
  • Ability to build relationships with all levels of employees
  • Experience working in a fast-paced, matrixed environment
  • Excellent written and verbal communication skills; strong presentation skills
  • Agency (Digital, PR, Advertising), billable environment or service industry experience helpful
  • Certifications: Professional HR Certifications from Accredited Institutions (not required but a definite asset)
  • Experience working in a global company across many time zones
  • Self-starter with a strong work ethic

      Frequently Asked Questions

      How Do I Apply?

      Send your CV to [email protected] with the job title in your subject line, or go to Supercharge Lab’s LinkedIn Jobs page here https://www.linkedin.com/company/superchargelab/jobs/.

      How do you select candidates?

      Our selection process includes at least one technical interview and one interview to determine cultural fit. We typically also include an assignment or a test, to ensure that our candidates can do what they say they can. Our selection process can take anything between a week to a month.

      Supercharge Lab is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

      We’re LGBTQIA+ friendly and will never discriminate any individual internally or externally. You are in a safe space with us.

      what are some of your core benefits?

      Supercharge Lab believes that the future of work is one that allows greater ownership, flexibility, and digitization. To this end, we allow our employees to be the architects of their work and careers –

      • Supercharge Lab provides you with the flexibility to be your own architect of your career. You are self-directed and work to achieve your own tasks and goals at your own pace. This means that while we provide significant flexibility to achieve your goals, we also challenge you to drive productivity and performance with precision and impact.
      • Supercharge Lab has an unlimited leave policy – get your work done, and your time is your own.
      • Supercharge Lab believes in allowing you to try anything – you may be hired in one position but thrive in another. While we endeavor to ensure that we always have the right resources, we are always supportive of our colleagues growing into new roles that drive their engagement.
      • Supercharge Lab is digital – we work with tools and tricks to enable your best performance digitally, and will continuously manage your development digitally.
      • Supercharge Lab’s people actually love each other – our culture is one that embraces every person’s eccentricities, capabilities, and personalities, within reason. We really love our people, our work, and our culture, and will protect it fiercely.
      What are you looking for in your employees?

      Team Attributes

      Openness

      Superchargers must always be curious and open to challenging not only the status quo but their worldview constantly. Superchargers assume they are wrong and work to challenge their beliefs. Superchargers work to earn trust and are respectful in their dealings with everyone. Superchargers are almost self-deprecating, and value giving and getting timely and constructive feedback.

      Superchargers must be intellectually curious, creative and imaginative, with a strong bias for action. Superchargers constantly work towards achieving superior self-awareness and awareness about the environment and changing circumstance around them, are adaptable and constantly innovating.

      Long-term thinking

      Superchargers are in it for the long run – they believe in working towards a better and brighter future for our stakeholders and society at large. As much as we invest in Superchargers and their long-term goals, Superchargers invest back into the long-term sustainability of the company and this produces the virtuous cycle of one of our goals to be here for good.

      Superchargers exhibit a deep sense of humility – understanding that our work is but a small part of a greater piece of history and are driven by a sense of legacy for their fellow peers. Superchargers do not lay bricks, nor build churches. Superchargers build a testament of time.

      Superchargers hire the best people to join them in raising the bar, because it is the future at stake. Superchargers own the Company and what it means to be a Supercharger, knowing that the long-term value generation triumphs over short term goals.

      Energy

      Superchargers bring their best energy to the work they do – improving efficiency and effectiveness of outcomes per unit of time, effort and money. They embody the values of what it means to be a Supercharger and work with rigor and excellence in every detail, task, and process. Superchargers practice empathy and prioritize honesty and candor; and are always present with their stakeholders.

      Superchargers are single-minded and focused on the task at hand, understanding the long-term impact of their immediate objectives, and the short-term alignment that must be achieved with each longer-term goal.

      Superchargers communicate with honesty, efficiency, and authenticity. They question not only what is communicated but what is not, and how things are communicated.

      Superchargers are mindful of the energy that they bring to the table and strive to always raise the bar enthusiastically and positively.

      Where's my office?

      Supercharge Lab is a globally remote organization with a presence across North America and Southeast Asia – so, you’ll be working from your home office for the most part. While we are agnostic as to locations, we prefer to hire in locations where collaboration is optimized.

      What is the culture like?

      Supercharge Lab’s culture embodies the following philosophies:

      Trust and Psychological Safety

      We believe strongly in creating a psychologically safe workplace to be who you are and to support neurodivergent thinking.

      Leading from Behind

      We earn our seats at the table, and we work to keep them through leading by doing. We believe in influencing and driving high-performance behaviors through authentic servant leadership.

      Human Performance Development as an Objective

      We push the barriers of thought by constantly inventing and reinventing ourselves, our solutions, and our daily work.

      DEI is not just about how we look

      Diversity, equity, and inclusion starts from embracing that our differences make up who we are. We honor and celebrate each person’s difference as a strength, and work to constantly remove our own biases.

      Get the Job Done

      We love our work. We really do. And we like getting stuff done.

      what are my options for career advancement?

      Supercharge Lab is passionate about helping our people develop the right behaviors, habits, skills, and competencies to become leaders. We have developed our own internal leadership competency development plan, and, given that we’re still a startup, moving up the career ladder quickly after proving your competencies is relatively simple. Supercharge Lab has a bi-annual performance review structure in place, where we assess your fit for advancement within the company.

      What does it take for me to have a successful career at Supercharge Lab?

      To be successful, you should be a walking embodiment of our core values and team attributes.


      Core Values

      Excellence

      We believe in raising the bar – not marginally but to the best that it can be, and then testing the limits of how much further we can take it. We believe in efficiency and effectiveness – to do more and do better per unit of time and per unit of cost.

      We define, measure and analyze each input metric to determine the parameters of excellence, before we improve and control each metric of excellence.

      We start from the customer’s position and work backwards – always understanding how each action delivers value to the customer, and we communicate this value clearly and succinctly.

      Inventiveness

      We believe in constant innovation and finding more efficient and effective ways to deliver customer value through our products, processes, and people. We listen carefully to feedback from our stakeholders and strive to deliver the most valuable outcomes for them.

      We dive deep into the psyche and intentions behind the behaviors of people, and desire to make the world a better place for humanity, by letting people connect on a deeper level with each other through our technologies.

      We want to drive high-performance behaviors, whether within or outside our business, to help our clients achieve supercharged growth and reap the rewards of what we do.

      Our goal is to let builders build and creators create, to critically question the way things operate, and to find better ways to operate them.

      Care

      At Supercharge Lab we care about the work we do and the people around us. We take careful steps to ensure that what we do makes an impact, and that we operate at the highest levels of integrity.

      We solve the problems of our clients and we listen intently to what they say and do not say to us, through understanding human behavior. We put people before profits, and purpose must drive our every action.

      We take care of our employees and will not tolerate any abuse. We resolve conflict impartially and without bias. We believe in long-term thinking, and in developing and growing the high-performance behaviors of our colleagues.

      We care about society at large, and stand on the right side of universal truths and justice. 

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